FAQs

Where do I drop off my equipment? And what are the other options for delivery and pick up?

To drop off your equipment, select the courier of your choice and ship to IVS. Or you can do an in person drop off. Delivery and pick up service is also available. Just let us know and we can figure something out.
 


How much time will it take to get equipment calibrated?

 It will vary order to order, and will depend on the type and number of equipment. Please be in touch with IVS personnel to find out more.
 
How do I get my equipment calibrated?

You can arrange for service multiple ways:

  • Call us at +1 905 956 2344
  • Email us at info@ivscanada.ca

  • Complete our online inquiry quote form.

What are the methods of payment?

We accept P.O. for established accounts. We also accept MasterCard, Visa, and American Express. For our international customers, we accept wire transfers.

Do you require a Inquiry quote or RMA number before calibrating our equipment?

It is not required but is strongly recommended. This Service Order number is the tracking number for your instrument throughout the calibration/repair process. When we generate the Service Order, we will determine what level of service you require, shipping information, payment method, calibration interval, etc.

How do I pay for my quote - with a credit card?

Please contact our sales department at +1 905 956 2344 for assistance to securely add your card to your quote.

Where do I send the equipment? 

When you request a Service Order, you will be given instructions to ship your equipment.

Where do I send my purchase order?

Email us at info@ivscanada.ca. Please reference your IVS invoice number.

How do I go about cancelling my order? 

Please contact one of our Sales Representatives at +1 905 956 2344. Please note some special order items may not be cancel-able or returnable.

What is your return policy? 

Please see our return policy here.(hyperlink to another page, will populate later)

What are your calibration expedite fees?

Expedite fees vary depending on the instrument. Please consult with our sales representative for exact pricing.